Returns

30 days

You have 30 days from delivery to start a return on anything you bought from us. The item needs to be in a resalable state — used is fine if it is clean and complete, destroyed is not.

Start a return by emailing support@squill.co with your order number. We will send a return address and instructions. There is no restocking fee.

Who pays for return postage

• If we got it wrong — wrong item, wrong variant, damaged, dead on arrival, or it does not match what the product page said — we pay. Send a photo and we will refund or replace without asking for the item back in most cases.
• If you changed your mind — you pay return postage. It is usually $6–$12 domestically.

Refunds

Refunds go back to the original payment method within 5–10 business days of the return being received or, for a photo-based claim, within 2 business days of us approving it. Original shipping is refunded only when the return is our fault.

Things we cannot take back

• Items marked final sale on the product page
• Personal care items where the seal has been broken
• Anything past 60 days from delivery, which is where our supplier window closes

Damaged in transit

Photograph the box and the item before you do anything else, then email us. We will not ask you to ship a broken thing back across an ocean.

Cancellations

Email us within 12 hours of ordering and we can almost always cancel for a full refund. After the warehouse has picked and labelled the parcel it becomes a return instead.